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Terms and Conditions


Definitions:


Terms and Conditions - these terms and conditions, their additions, amendments, which are published on the website.

Seller - Gbakery SIA, reg. no. 41503086016, legal address: Prušu Street 1 k-2 - 70, Riga, LV-1063

Buyer - a natural or legal person who places an Order on the Website or by telephone and pays for the Goods ordered.

Website is a virtual website located at: www.grantsbakery.lv, where the Buyer can place orders for Goods and make payments online.

Online shop - business unit of Seller, business address: Ķengaraga 1a, Rīga, phone: +371 29470752, e-mail: info@grantsbakery.lv, that manages the shop, advise Buyers on products.

Company Stores - any shop of the Seller where the Buyer can receive the Goods ordered, if the Buyer has chosen to receive the Goods specified in the Order on site at a company shop (Free Goods Delivery).

Goods - any goods that are posted on the website in a form that is visible to the Buyer and that the Buyer can order and purchase.

The Product Price - is the price indicated at the time of placing the Order next to the visual representation of each Product and the Product description, at which the Buyer is entitled to purchase the particular Product. The price of the Product does not include the delivery charge for the Product or the charge for the costs incurred by the Buyer in returning the Product itself.

Order - an Order placed by the Buyer online on the Website, in which the Buyer specifies the Goods that he/she has chosen to purchase, as well as specifies the method of delivery of the Goods chosen by the Buyer and the place of receipt of the Goods. The Order shall be considered fully fulfilled when the Buyer has paid for the Goods indicated in the Order.

Basket - a virtual shopping basket in which the Buyer can add or delete selected Goods. Goods can only be removed from the Basket until the Buyer starts paying for the Goods included in the Basket.

Order Acceptance - an automatic notification from the system that Buyer's Order has been accepted and order picking has started, which is automatically sent to Buyer by e-mail after payment for the Goods placed in the Shopping Basket.

Distance agreement - in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia, an agreement concluded remotely online between the Buyer and the Seller, whereby the Buyer expresses a clear and unambiguous wish to purchase the Goods specified in the Order. .

Right of withdrawal - the right of the Buyer (an individual who is a "consumer" in the context of the Consumer Protection Act) to reject the Goods within 14 days of receipt of the Goods in accordance with the procedure. to exercise the right of withdrawal.

 

1. General provisions

1.1. These Terms and Conditions govern the purchase of goods on the website and define the legal relationship between the Seller and the Buyer.

1.2 The Terms and Conditions have been drafted and the legal relationship between the Seller and the Buyer shall be regulated in accordance with the laws and regulations of the Republic of Latvia.

1.3 The Seller may change these Terms and Conditions at any time. Amendments and additions to the Terms and Conditions are available on the Website. Amendments or additions to the Terms and Conditions shall take effect from the date of their publication on the Website, unless otherwise provided for in the Terms and Conditions.

1.4 If the Order was dispatched prior to the entry into force of the changes in the Terms, the Buyer shall be subject to the legal relationship in force at the time the Buyer placed the Order, unless the Terms provide otherwise.

1.5 The Seller has the right to change the prices of the Goods at any time (in accordance with the law) unless the Terms and Conditions provide otherwise. At the time the Buyer places the Order, the Buyer may rely on the prices of the Goods as stated on the Website, however, if the prices of the Goods have changed between the time the Order is placed and payment is made, the Price of the Goods will be binding on the Buyer. 

1.6 The buyer may order goods without registration.


2. Types of oreders, prices for goods.

2.1 The images of the Goods displayed on the website are for illustrative and informational purposes only. The photograph of the Goods or the packaging of the Goods may differ from the actual size and appearance of the Goods or the packaging of the Goods.

2.2 The product catalogue, product descriptions, product photographs and other data posted on the Website are the property of the Seller, and the Seller owns the personal copyright to any information posted on the Website. The copying, reproduction, republication, transmission to third parties, modification or other use of any information or photos on the Website without permission of Seller as the owner is prohibited, for which the infringer shall be liable for all damages suffered by Seller.

2.3 Seller sells Goods designed in accordance with EU packaging and labelling regulations.

2.4 The Goods are sold at the prices specified for each Goods.

2.5 All prices for the Goods are inclusive of value added tax (hereinafter VAT), depending on the VAT rate for each of the Goods groups. 

2.6 The price of the Goods does not include a delivery charge for the Goods. The delivery charge applies in addition to the price of the Goods, and the delivery charge for the Goods depends on the type of delivery chosen by the Buyer. Delivery charges and delivery options are discussed in Section 4 of the Regulations.

2.7 The Buyer can place an order for the whole week (weekly order) - for example, one type of bread on Monday, another type on Wednesday and a third on Friday. The order can be paid for the whole set together.

2.8 The Buyer can re-order (subscribe) - for example, repeat a weekly order until it is cancelled. In this case it can be a recurring payment, i.e. the payment is made automatically. If there is a repeat order, there is a fixed charge. Given the fact that Seller's range may change, so the price may also change.

2.9 Repeated orders may be suspended for a definite or indefinite period.



3. Basket.

3.1 The shopping basket is created when the Buyer selects the Goods and clicks on the selected quantity "Quantity". When the Buyer adds goods to the basket, the goods have not yet been purchased. The contents of the shopping cart can be changed by the Buyer at any time: new Goods are added or Goods that the Buyer does not wish to buy are deleted.

3.2 Correct and accurate data must be entered when placing the Order. The data entered must be verified, all the information must be read carefully, and the Buyer must ensure that he/she has provided correct and accurate information. The accuracy of the information entered by the Buyer is important, because the fulfilment of the Order and the delivery of the Goods depend on it.

3.3 When the Buyer has placed all the desired Goods in the Basket, the Buyer should press the "FURTHER" button, after which it will be possible to proceed to the next step of the order - "Order processing" and select the delivery method.

3.4. Due to the fact that many Buyers order Goods on the Site at the same time, the number of Goods in the online shop may not be sufficient for everyone who wants to buy them. The prices of the Goods are subject to change while the Buyer selects and adds Goods to the basket. The final total price (including delivery costs) and the possible range of goods to be ordered, as well as the available quantity of goods, will be displayed in the ordering window after clicking on the "Process order" button. However, if any Goods are not available, the Buyer will be notified on the day of delivery and the money paid for the undelivered Goods will be refunded.


4. Types of delivery of goods and delivery costs.

4.1 When placing an order, the Buyer may choose one of the following methods to receive the Goods:

- FREE pick-up at the company shop at Ķengaraga 1a, Rīga;

- CURRENT DELIVERY * - Cost of delivery in the vicinity of Riga is calculated according to tariffs on the webpage.

 * Courier delivery may be delayed due to busy courier services!

4.2. If the Buyer has chosen to deliver the Goods to the address specified by the Buyer, delivery can be carried out only within the delivery region. 

4.3. The availability of the product depends on its availability in the store, if it is indicated on the Seller's website. Some products need to be cooked for several days.

4.4 You can order the goods yourself or order from a third party (at a different address), such as parents or friends, the order is paid for by the person who placed the order.



5. Terms of payment.

5.1 Once the delivery method has been selected, the Buyer has the option of selecting the desired method of payment.

5.2 The buyer can pay via Google Pay, Apple Pay, SEPA and other payment methods.


6. Ordering.

6.1 The online shop has an ordering procedure for the Goods and delivery times depending on the type of delivery selected and the time and times at which the order is placed.

6.2 An Order shall be deemed accepted when the Buyer has placed the Order and received an automatic notification: "Order confirmed". Such notification indicates that the Goods specified in the Order have been delivered for assembly and will be prepared for dispatch. The Buyer receives an automatic notification of the accepted order to the specified email.

6.3 If the Buyer has indicated in the Order that they want the Goods to be delivered by courier, the Goods will be delivered to the address stated in the Order. The Buyer cannot change the delivery address of the Goods once the Order has been confirmed.

6.4 Before delivering the Goods to a location chosen by the Buyer, the Buyer will be contacted in advance by a courier to clarify the delivery location or the exact location of the Goods and inform the Buyer of the courier's arrival time.

6.5. If the Buyer has chosen free delivery, i.e. to receive the Goods in the bakery Ķengaraga 1a, Rīga the Buyer pick up ordered Goods at the specified time within the working hours of the bakery.

6.6. The Buyer is aware that the courier cannot wait long, and if the Buyer is not present at the address stated in the Order or if the Buyer does not appear at the agreed time or not responding to the calls to his phone number, indicated in the order, the Seller is not liable for non-delivery or delayed delivery of the Goods. If the Buyer is not present at all at the address or location specified in the Order, or fails to appear at the specified time, in the event of non-delivery of the Goods - the money paid for the Goods and for the delivery of the Goods shall not be refunded to the Buyer.

6.7 If the Seller or the Seller's administrator cancels or changes a particular order, the Buyer will be notified and may or may not accept the change.



7. Receiving the goods

7.1. On the basis of these Terms and Conditions, as well as on the basis of the opportunities provided by the legislation of the Republic of Latvia on the preparation of electronic documents, Reasons for the above: 1) the delivery note will be prepared electronically and data exchange between the Seller and the Buyer will take place electronically, ie i.e. the Buyer places an order by sending their purchase details to the Website and/or registering on the website of the online shop; these Terms and Conditions and expressly agree that the bill of lading shall be prepared electronically without a signature.

7.2 The buyer may collect the ordered Goods from the company's shop in person or by a person authorised by the buyer.

7.3 The Buyer is responsible for delivery to the specified address. The Buyer shall provide the detailed information required for the delivery of the Goods (full address, door codes, floor, special location, etc.).



8. Quality of the Goods and responsibility for storage of the Goods.

8.1 The expiry date of the Goods and the manufacturer are stated on the packaging of the Goods or otherwise.

8.2 Upon opening the packaging of the Goods, the Buyer shall check whether the Goods specified in the Order are delivered correctly and whether the Goods are delivered in the correct quantity and type, and whether the Goods are free of defects or other damage. The Buyer must also check the appearance of the packaging of the Goods for damage to the packaging of the Goods.

8.3 Upon receipt of the Goods, the Buyer is responsible for maintaining the quality and safety of the Goods during the exercise of the right of withdrawal. In order to exercise the right of withdrawal, the Goods must be unused, undamaged and in their original condition (with labels not removed and undamaged, torn films, etc.). The Buyer is liable for a reduction in the value of the Goods if the Goods have been used for purposes for which they are not intended.




9. The right to refuse 

9.1 The right of withdrawal is the right of the Buyer (an individual who is a "consumer" in the context of the Consumer Protection Act) to reject the Goods within 14 days of receipt of the Goods by the Buyer or a third party designated by the Buyer.

9.2 Expired goods shall be delivered in such a way that the Buyer has the possibility to use these goods before the expiry date; Return of the goods shall take place in accordance with the Consumer Rights Protection Law of the Republic of Latvia.

9.3 The buyer cannot exercise the right of withdrawal if

- The customer has purchased perishable or quickly used goods (e.g. confectionery);

- The buyer has purchased goods that require specific storage conditions (restrictions on humidity, lighting, temperature, etc.);

- If the Buyer has opened the packaging of the Goods or if the packaging or the Goods or Goods themselves are damaged.

9.4 Some goods are prepared at least 2 days in advance, so the Buyer may cancel the order up to three days before the due date. There are Goods that are prepared for a month or more, and accordingly the cancellation period may vary. The Buyer will be informed about this separately over the phone, text message, whatsapp or email.


10. Consideration of complaints and suggestions.

 Any Buyer may make recommendations, suggestions regarding the operation of the online shop or lodge a complaint by sending an email to info@grantsbakery.lv. The complaints should be reviewed in up to 3 days. 


11. processing of the buyer's personal data.

11.1 More information on the processing of personal data can be found in SIA GBakery's Privacy Policy.

11.2 All information about the Buyer provided by the Buyer to the Seller and which becomes known when the Buyer provides such information on the Website shall be deemed to have been provided voluntarily by the Buyer.

11.3 When processing the Buyer's (natural persons') personal data, the Seller is the Data Controller in the context of Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data.

11.4 The purpose of processing personal data is to place orders and purchase Goods when making purchases at the Online Shop.

11.5. SIA Gbakery uses the following categories of personal data for the administration of the online shop:

Categories of personal data:

-Name

-Family name

-Contacts

-Email and mobile phone number

-City or delivery address

-Postal code

11.6. The processing of personal data at the SIA Gbakery online shop arises from the Buyer's contractual obligations as a data subject with the Manager (the Seller), and at the request of the Data Subject (the Buyer), the processing of data is necessary for the conclusion of the Distance Agreement. Any action in making purchases from the Online Shop shall be performed solely with the explicit and voluntary consent of the individual. Every adult has the right to choose whether or not they wish to enter into the Distance Agreement.

11.7. Information about the Buyer is considered confidential and the Seller will use it only for processing personal data in order to organise the purchase of the Goods, provide delivery services for the Goods and inform the Buyer about news in the range of Goods, if this has been agreed with the Buyer. The Buyer's personal data will be used to the extent necessary to fulfil the Buyer's Orders and ensure delivery of the Goods to the Buyer.

11.8 The Buyer has the right to access their personal data at any time, to correct it if it has changed, and to delete the data if it is incorrect or no longer relevant.


12. Limitation of liability and force majeure

12.1 The Buyer shall be liable for any damage it may cause to the Seller in breach of these Terms and Conditions.

12.2 The Seller shall not be liable to the manufacturer of the Goods and shall not be liable to the Buyer for the effects of the use of the Goods on the health, safety and life of the Buyer.

12.3 The Seller shall not be liable to the Buyer for any loss or damage caused to the Buyer by late or delayed delivery of the Goods, or if the delivery of the Goods is delayed or postponed due to bad or unforeseeable weather conditions or other conditions that the Seller could not foresee or prevent.


13. Conclusion of a distance contract, Duration of the contract.

13.1. By confirming the Order, the Buyer hereby clearly and unambiguously confirms that it has agreed to enter into and has entered into the Distance Agreement in accordance with the provisions of the Consumer Rights Protection Law of the Republic of Latvia, which it has undertaken to fulfil its obligations under the Distance Agreement, and indicates that the Buyer has legal capacity, a natural or legal person having legal capacity, who knows that it has the necessary financial resources to pay for the Goods ordered.

13.2 If the Buyer is under 18 years of age, he/she confirms that he/she has informed his/her legal representative who has consented to the conclusion of the Distance Agreement and, if necessary, his/her legal representative will assume the obligations under the concluded Distance Agreement.

13.3 The Remote Contract shall be deemed to have been concluded at the moment the Buyer has made the payment (payment confirmed by the Buyer's bank).

13.4 The Distance Agreement shall remain in force as long as the obligations arising from the Distance Agreement are fulfilled.


14. Discount codes

14.1 Discount codes are used in the SIA Gbakery online shop. A discount code is a combination of numbers and/or symbols that reduces the price of an order by a certain percentage.

14.2 A discount code can be given as a percentage discount on a purchase, a discount on a certain amount of money or free delivery.

14.3 Discount codes are assigned as part of marketing activities. The Seller is entitled to unilaterally change them at any time.

14.4 The discount code may be a one-off or a fixed discount code.

14.5 To use a discount code you must:

1. Select a product from the SIA Gbakery website.

2. Once you have selected an item, place it in the shopping basket and place your order.

3. Enter the discount code in the appropriate field.

14.6 The price of the product will be reduced based on the discount code.

14.7. SIA Gbakery has the right to limit the number of specific discount codes.


15. Dispute resolution

15.1 All disputes arising between the Buyer and the Seller or arising in connection with the purchase of Goods in the eShop shall be resolved by mutual negotiation or correspondence in order to reach a mutually satisfactory and acceptable solution.

15.2. If the dispute is not resolved by negotiations or correspondence, the Parties shall resolve the dispute in court of the Republic of Latvia in compliance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be submitted to the Consumer Rights Protection Centre or court of the Republic of Latvia.


16. Other provisions

16.1. www.grantsbakery.lv  website can be visited both from a desktop computer and a laptop using the following browsers: Google Chrome version 20 or higher, Mozilla Firefox version 22 or higher, Safari version 5 or higher.

16.2 The Seller has the right to deny the User access if the Seller receives relevant instructions from law enforcement authorities or if the Buyer has caused damage to the Seller, hacked into the Website, illegally or lawfully gained access to other people's data stored on the Website or in the system.



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